Shipping policy
Shipping Policy
Last updated: August 2026
Thank you for shopping with Maison Katrin. We are committed to delivering your order safely and efficiently.
Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information, if available.
Please note that processing times may be longer during holidays, promotions, or periods of high order volume.
Shipping Times
Estimated delivery times are provided at checkout and vary depending on your location and the shipping method selected.
Please note that shipping times are estimates and are not guaranteed. Delays caused by the shipping carrier, weather, customs, or other circumstances beyond our control may occur.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and selected shipping option.
If free shipping promotions are offered, the terms and minimum purchase requirements will be displayed at checkout.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
Maison Katrin is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible. While we’ll do our best to assist, we cannot guarantee changes can be made once an order has been processed.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Maison Katrin is not responsible for lost or stolen packages.
If you believe your package has been lost, please contact the shipping carrier first. If you need additional assistance, you’re welcome to reach out to us, and we’ll do our best to help.
International Shipping
Maison Katrin currently ships to select countries. International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Contact Us
If you have any questions about shipping or your order, please contact us through our Contact page or email us at hello@maisonkatrin.com